FAQs

Can I place my order online?

Currently, PCC does not accept online orders. All orders are submitted directly through our customer service department. Please contact us by submitting a Contact Form or call us at 804-382-3870 and we will be pleased to assist you with the order process.

Can I buy directly from Performance Custom Cabinets?

We do sell directly to end-users. However, Performance Custom Cabinets, LLC (PCC) values the partnership established with our reseller network and strives to maintain those relationships. All PCC resellers are expected to maintain the highest level of customer satisfaction and are prepared to deliver intelligent solutions to meet your needs.

Can I cancel/update my order once it has been placed?

PCC will gladly assist you in updating or canceling an order. If the order has not been started and materials already ordered, we will gladly assist you with any changes. Once materials have been ordered and work begun, there will be a change order fee. If you need to cancel an order, we will bill for any work performed and materials purchased prior to your cancellation.

What if I don’t see what I’m looking for and need a customized cabinet?

We are your custom solution. That’s the beauty of PCC! While we have standard designs for many of our cabinets, we recognize that not every situation can be addressed with a standard design. While custom work can be more expensive, most of our customers find that even our custom work is less expensive than most of our competitors’ standard prices. PCC’s mission is to provide our customers with the best, most cost effective solution for your situation.

How long will it take to receive my order?

Your cabinet will ship within 6-8 weeks from order confirmation. Many times, however, we are able to ship sooner. You will be contacted prior to shipping so that you can prepare to receive the order. Most orders are shipped on skids and require either a dock facility or you may request liftgate delivery. Most orders are shipped by UPS Freight.

What are the laws about the transportation of firearms?

If you are wondering about the firearms laws in your state or if you can take ammunition in checked baggage, find the answers here.